Dingtone FAQs

    About Dingtone
  • What is Dingtone?
    • Dingtone is a mobile application for iPhone and Android. Using the app, you can make unlimited free phone calls, send free text messages, and instantly share pictures, videos, and your location with friends, family members and other Dingtone users. The sound quality on Dingtone is usually better than the quality of a regular phone call.

      Dingtone can assign a real phone number to you, which can receive calls and texts from anyone.

      Dingtone can also turn your phone into a real Walkie Talkie.

  • What can I do with Dingtone?
      1. Make unlimited free phone calls with superior sound quality
      2. Turn your phone into a functional Walkie Talkie. Simply push to talk!
      3. Send unlimited free text messages
      4. Instantly share pictures, videos, and your location with contacts
      5. Free group conference calls
      6. Create group chats with up to hundreds participants
      7. Seamless Facebook integration. Make free calls and send messages to Facebook friends
      8. Call any landline or mobile phone numbers in over 200 countries with super low rates
      9. Get a real phone number that can receive calls and texts from anyone

  • How can I get Dingtone?
    • Dingtone is a free mobile application. If you are using an iPhone, an iPad, or an iPod Touch, please find and download the app by searching “Dingtone” at the App Store.

      If you are using Android phone, please download Dingtone from Google Play.

  • What mobile devices does Dingtone support?
      1. iOS Devices: iPhone 3GS, 4, 4S, 5, iPad, iPad Mini, iPod Touch. iOS verion 5.0 or newer;
      2. Android Device: most Android smart phones. Android version 2.3.3 or newer;
      3. Windows Phone or BlackBerry: no support yet, but we are working on it.

  • Can I install Dingtone on multiple devices?
    • Absolutely! In fact, this is recommended for a unified communication experience. For example, you could install Dingtone on your iPhone and your iPad. As a result, you can pick up phone calls, send messages and receive messages on both devices simultaneously.

  • Is Dingtone free?
    • Yes, the Dingtone app is free to download and free to use.

      * A data plan for your mobile device is required to use Dingtone. Your carrier may charge for the data used by Dingtone.

      * Certain premium features in Dingtone are not free to use. However, you can earn lots of free credits to pay for the premium service.

  • Do I need a data plan to use Dingtone?
    • Yes. A data plan from your carrier or service provider is required to use Dingtone on a mobile device. However, if you use the app on an iPad or an iPod Touch and have consistent access to free WiFi, you don’t need a data plan.

  • I don't have 3G or 4G. Can I still use Dingtone?
    • The majority of Dingtone’s features still work well on older 2G networks like EDGE or GPRS. Notable exceptions include the group phone call feature, sharing large pictures and sending long video clips.

      If your device has consistent WiFi network connection, Dingtone will work perfectly. In most situations, Dingtone users can expect much higher communication quality via a WiFi connection than a 3G network.

  • How much data does Dingtone typically use?
    • It all depends on which Dingtone features you use. Here are the estimated data usages for typical Dingtone features and volumes:

      1. 30 minutes phone call: 3.5M
      2. 1000 text messages: 300K
      3. Share one picture: 64K
      4. Share 2 minutes video clip: 1.6M
      5. Share a map (location): 2K

      You can see your monthly data usage inside your Dingtone app.

  • How can I find out if my friends use Dingtone?
    • If your friends are in your address book and they have the Dingtone app installed on their phones, you will be able to see them in you Dingtone friends list. The Facebook integration feature allows you to see Facebook friends in the Dingtone App.

      You can also search for your friends via a phone number or an email address.

  • How can I invite my friends to Dingtone?
    • The Dingtone app has a built-in invitation function. You can send invitation to your friends via SMS or email. You can also post information about Dingtone to your Facebook wall or Twitter so that your friends know you are using Dingtone.

  • Why does Dingtone need my phone number to activate the service?
    • An activation code will be sent to your phone by SMS. Your phone number will also be used to find friends on Dingtone. For example if a friend has your phone number in their address book, that friend can identify you as a Dingtone user in their app.

  • Will Dingtone drain my battery quickly?
    • When Dingtone is idle in the background, it uses almost no network or computing power. When you use low-drain Dingtone features like voice call, Push-to-Talk or message, the app uses relatively little power.

  • I changed my phone number: can I continue using Dingtone?
    • Yes, you can continue using Dingtone. However, it is recommended that you deactivate Dingtone on your phone and re-activate it with the new phone number. If you do not do this, contacts with your new phone number may not be able to find you on Dingtone.

  • I lost my device! How can I deactivate Dingtone on the lost device?
    • If you subscribe to a service like iCould, you can remote-wipe your phone. After that, you really don’t need do anything special. Otherwise, you can take the following steps to stop Dingtone working on the lost device:

      1. Install the Dingtone app on your new phone (assuming your new phone has kept the same phone number)
      2. Activate Dingtone with the same phone number
      3. When Dingtone is activated on your new phone, you will see a warning message:

      Selecting “Deactivate Other Devices” will stop Dingtone working on you lost device.

  • Make Phone Calls via Dingtone
  • How is a Dingtone phone call different from a regular phone call?
    • Dingtone phone call is transmitted via high-quality VoIP, which uses a wideband voice encoding technology. In most situations, Dingtone phone calls have superior voice clarity in comparison with regular phone calls. Dingtone phone calls are also completely free of charge.

  • Can I call friend who does not have Dingtone?
    • Yes. You can call any landline or mobile phone numbers in over 200 countries with super low rates.

      Don't forget to invite your friends to Dingtone so that you can make unlimited phone calls completely free of charge.

  • Is it free to make international calls?
    • Yes! As long as your international friend is also a Dingtone user, your calls will be absolutely free no matter where your contact lives.

      You can also make cheap international calls to any phone numbers in over 200 countries.

  • Where can I check the calling rates for cheap international calls?
      1. Enter "More" -> "Calling Rates" in Dingtone app.
      2. Select the country and enter the phone number to check the exact calling rate.

  • How can I get more Dingtone credits for making cheap calls?
      1. You can earn free credits by watching commercial videos or completing offers.
      2. Purchase credits inside the Dingtone app.
  • Can I use Dingtone to call my Facebook friends?
    • Yes. Dingtone features seamless Facebook integration. As long as your Facebook friends have Dingtone on their phones, you can enjoy unlimited free phone calls and text messages!

  • Does Dingtone support group calling?
    • Yes. Dingtone supports group conference calls with up to 8 participants. You can invite people into the current call at any time. Moving certain Dingtone contacts into a group can make the call setup process even simpler: at that point, you can simply click a button and invite all the group members into the conference call.

  • Can I make calls without Internet connection?
    • If you live in U.S, you can choose "Local Dial-in" to place international calls. Local dial-in does not need Internet connection.

      You can also choose "Callback". For detailed information, please enter "More" -> "Call Settings" in Dingtone.

  • Send Messages via Dingtone
  • Is it free to send messages to friends in other countries?
    • Yes! As long as your friend is also a Dingtone user, sending a message will be absolutely free no matter where your contact lives.

  • How is a Dingtone message different from a SMS?
    • SMS messages are the traditional messaging system that carriers use to transmit across the cell phone network. SMS messages are text only, and are limited to 140 characters. They are not an example of real-time communication. Additionally, SMS messaging can become expensive.

      On the other hand, Dingtone messages leverage the advantages of mobile Internet. They are real-time and interactive. They can also deliver multimedia messages. They are more versatile, too: for example, you can see your friend typing a reply. Dingtone messages are also completely free of charge.

  • Can I send messages to friend who does not use Dingtone?
    • Yes. Dingtone can assign a real U.S phone number which can send texts to anyone who are even not on Dingtone. You can also receive texts from anyone.

      Don't forget to invite your friends to Dingtone so that you can send unlimited messages completely free of charge.

  • Dingtone Phone Number
  • What is Dingtone phone number?
    • Dingtone can assign you one or multiple real U.S phone numbers.

      Exactly same as phone numbers assigned by Verizon, AT&T, or Sprint, Dingtone phone numbers can receive calls and texts from anyone who is even not on Dingtone.

  • What can I do with Dingtone phone number?
    • Your Dingtone phone number is a real U.S phone number. So you can receive calls and texts from anyone.

      With Dingtone phone number, your iPod Touch/iPad becomes a real phone, or your iPhone has a second line.

      You can get multipe phone numbers from Dingtone. For example, use one number for selling on Craiglist, another number for connecting your Facebook friends, and a private number for connecting your family members

  • Is Dingtone phone number free?
    • Yes and No.

      The first Dingtone phone number is free for our U.S users. Note: certain conditions apply.

      Starting from the second phone number, each number costs 100 Dingtone credits.

  • Do I permanently own my Dingtone phone numbers?
    • No. Dingtone phone numbers are properties of Dingtone, Inc. We lease phone numbers to you with certain conditions. We reseve rights to terminate your rights to use Dingtone phone numbers without conditions.

      Dingtone phone numbers are exensive and limited. We assign Dingtone phone numbers to serious users only.

      You need to use Dingtone phone numbers monthly (at least one time per month) to keep your Dingtone phone numbers active, whether make or receive calls, send or receive texts via the numbers.

      Inactive phone numbers will be reassigned to other Dingtone users without notifications and re-fund.

  • Can I forwards calls to my own phone number?
    • Yes.

      You can easily setup call forwarding for any of your Dingtone phone number.

      Calls to your Dingtone phone number can be forwarded to any numbers in any countries.

      Note: Call forwarding involves two calls. You will be charged for both the incoming call and forwarding call.

  • Can I setup voicemail for Dingtone phone numbers?
    • Yes. Dingtone provides live and visual voicemail service.

      You can easily setup voicemail for any of your Dingtone phone numbers.

      You can use the default voice greeting, or record your own voice greeting.

  • Walkie Talkie (Push to Tak)
  • How does Dingtone turn my phone into a Walkie-Talkie (Push to Talk, or PTT)?
    • If both you and your contact are active on Dingtone, you have the option to push a button to talk: your friend will immediately hear you. Your friend can reply to you by pushing the same button in their Dingtone app. It works like a real Walkie Talkie.

      Dingtone Walkie Talkie even works after you lock your phone.

  • How is Dingtone different from PTT service from cellular carriers?
    • PTT service such as Sprint Direct Connect is excellent. However, you have to use a dedicated cell phone from carriers and you have to be a paid subscriber.

      Dingtone turns your smartphone into a great PTT-enabled-device, and can be used via any carrier. Additionally, it is completely free of charge.

  • Do I need to keep Dingtone open to receive talk?
    • No! You can still receive talk even you close Dingtone app, even your phone is locked.

  • Does Dingtone support group Walkie Talkie?
    • Yes. You can add up to 100 persons in one Walkie Talkie conversation. Any person can push to talk instantly.

  • Dingtone Credit and Payment
  • What is Dingtone credit?
    • Dingtone credit is our virtual curreny that you can use for cheap international calls or texting.

      You can earn free Dingtone credits from our sponsors, or you can also purchase Dingtone credits from us.

  • How do I get Dingtone credit?
      1. You can earn 1-3 Dingtone credits by watching a commerical video.
      2. You can earn hunders of Dingtone credits by completing sponsored offers from our sponsors.
      3. Invite your friend to join on Dingtone. You can earn 20 credits per invited friend.
      4. You can earn 2-3 credits by sharing Dingtone with your Facebook friends or posting on Twitter.
      5. Daily check-in Dingtone, you will be rewarded 1-10 credits.
      6. We give you 25 Dingtone free credits when you join Dingtone.
      7. Last, you can buy Dingtone credits from us.

  • What payment do you accept?
    • On iPhone, iPad or iPod Touch device, using iTunes account is the only way to pay.

      on Android device, we accept Paypal.

  • Can you refund my Dingtone credits?
    • No! Dingtone credits are non-refundable.

  • I didn't receive credits after completing offers
    • Sponsored offers are hosted by our sponsors. If you didn't receive credits, please contacts the sponsor instead of us.

      Please tap "Complete an Offer" button in "Get Credits" screen in Dingtone to open the offer wall again, you will see either a "?" button on the upper-right corner, or a "Missing Credits" link under the bottom of the offer wall. Tap the "?" button or "Missing Credits" link to contact the sponsor.

      Usually the sponsor will response you within 24 hours.

      Note: Please DO NOT contact us for missing credits.

  • Privacy and Advertisements
  • How does Dingtone protect my privacy?
    • We take your privacy seriously. Your personal information will be securely guarded at all times. Please read the Privacy Policy for more information.

  • Does the Dingtone app upload my entire address book to the Dingtone server?
    • Not completely. Only the phone numbers and names of each contact in your address book are stored on the Dingtone servers. Personal information in your address book, such as addresses, company names and emails, etc are not used. Additionally, the stored phone numbers are encrypted in such a complex way that information extraction via malicious attack is virtually impossible. The phone numbers and names of your contacts are used to build your Dingtone friend list..

  • Does Dingtone display advertisements?
    • No. We care about user experience more than money.

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